Stuck in Installing Package

Help Orchestrator
1

When I try to run a process using unattended robot and run the process using the Orchestrator then the process gets stuck in Installing package. I think it is due to the limited internet access, so I whitelisted some of the domains but it’s not running in the pc with UiPath Assistant.

The domains that I have whitelisted:

  1. *.microsoft.com
  2. *.UiPath.com
  3. microsoft.com
  4. microsoft365.com
  5. office.com
  6. uipath.com
  7. cloud.uipath.com
  8. orch-cdn.uipath.com
  9. account.uipath.com
  10. nuget.org
  11. *.blob.core.windows.net

Anyone can help with URLs or IPs which I missed out which are needed to be Whitelisted in my network firewall to fix the error. As I have very limited internet access.

1 Like
2

@gaurab7

this is the official source where you have packages..make sure you add this

https://pkgs.dev.azure.com/uipath/Public.Feeds/_packaging/UiPath-Official/nuget/v3/index.json

reference : Robot - About the Activities Feeds

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cheers

3

@Anil_G
It’s still not working.
In orchestrator it states Running and Installing Package
but unattended robot is not doing anything also no logs are generated.

4

@gaurab7

if the package is huge it might take time..

make sure you remove unwanted files

no logs would be generated till process starts

cheers

5

refer to the Windows Envent Manage to get more details on what is failling

1 Like
6

@Anil_G

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For testing purpose, I only have a Log Message. I don’t think its heavy enough.

Cheers.

7

@gaurab7

as @ppr suggested check event viewer logs on the system

cheers

1 Like
8

Hello @gaurab7

Please review this document to find the list of hostnames (look for hostnames relevant to package download) that should be whitelisted.

If your machine is behind a proxy (which is used to connect to the nuget feeds from where the dependencies are downloaded), ensure to redirect your Robots through proxy server

:light_bulb: Quick tip: Please check Robot.log file to see which of the requests (to the nuget feed) is failing. Location of this log file is mentioned in the documentation

1 Like
9

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