Status diplays connected but unlicensed

i cant switch to machine key method, the drop down is disabled and hence my status show connected but unlicensed. Also it tells floating robot session is already active on desktop.Whats should i do get my status licensed?

Can you access the Orchestrator? You may have the machine already linked under a different user which is why it says connected but unlicensed

no it aint linked to any other user. also it doesnt show me the add robot option

Can you screenshot your available licenses, the robots screen?

1

Looks like you don’t have any license allocated to DefaultTenant.

Try to click on that icon in the right corner of “DefaultTenant”, it should say “Edit licenses” or something like that. Then try to allocate the unattended license that you have and see if it will show as licensed.

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