ServiceNow Processes - Use Cases - Ideas

Help Technology Integrations
1

What type of Processes can be automated involving ServiceNow?
How can the help desk tickets be reduced with this UiPath Technology?

2

@icehouselux

Closing the low critical tickets …trying to understand requirement from description and process them…etc there are many more as we look more

Cheers

3

Hi @icehouselux , thank you for reaching out to us here. I will try to help :slight_smile:
Some examples that I can think of:

  1. Implement automation to assign incident tickets to the appropriate support agents or individuals based on predefined criteria-can be done using Update Ticket
  2. Set up automated alerts and escalations to ensure that incidents are resolved within the defined SLAs-you can use Slack or MS Teams to send this alerts!
  3. Creating Incidents in ServiceNow when a Salesforce case is created or even when an email is received from a customer.

There are many other use cases that can be automated with the Integration ServiceNow activities (Triggers and Actions)

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4

Thanks @Samrat_Dutta