Selectors changes frequently in citrix environment

[saili (sayalic)]

Hi ,
This is sayali here, I am facing selectors issue in citrix environment. Detailed of the problem is shared below,

As per my understanding, In the application we have to switch through window by searching particular type of data and then click on it and navigate to other window and do some stuff there. So while performing these steps selectors are changing frequently.

Similar above problem we are facing while performing other steps.

Note : The frequency of selector errors are in Attach Window activity and Find Image Activity.

As we are switching between windows based on availability of records so it will generate dynamically, so I think there is no static data that we can put for selectors as we have to put some static data in selectors in order to validate it.

Below is the screenshot often of the error I am getting.

So please help me with possible solutions.

Thanks.

[chenderson (Cary Henderson)]

As un-fun as it sounds, are you able to identify and interact with the elements using “Click Image” activity if no reliable selectors are available?

You could click at a specific x,y coordinate in an image of a textbox + label and then use a different activity to send text to the window.

[saili (sayalic)]

Hi chenderson,

Thanks for quick response. I am not able to use click image because selectors are changing. As u are saying click on the specified x,y coordinate, we have done by clicking the label and then type into textbox.

Could you please suggest any other solution.

Thanks,
Sayali

[chenderson (Cary Henderson)]

Good morning Saili,

Cliking on the image does not have changing selectors, as the bot would just find the picture on the screen to click.

Click Image

[Alamgir03 (Alamgir Mohammad)]

Hi chenderson,

Click image in not applicable there. The selectors are frequently changing for every recording activities in citrix environment. We tried Computer Vision activities also but unable to fix the issue.
We are automating for Cargowise One Application. I think this issue is Application based as pages are opening dyanamically in every run.

Could you please suggest us some other solution.

[AndyMenon]

Hi @Alamgir03,

Can you see if this post can help ?

Web Scraping not returning any data

Guys, There is more to data scraping then simply running the Wizard. I guarantee you that having the wizard run the first time does not mean it will run each time! Let me show you what I mean with a small experiment with the Service Now Web application . Kindly take some time to read this: Open a new sequence, and set up the first data scraping activity. Don’t run it yet! Now, refresh your browser page, and build another data scraping activity. Open the Selector of the first activity and not…

The selectors have to be modified if screens come back with varying parameters each time.

[Alamgir03 (Alamgir Mohammad)]

Hi Andy,

Thanks for quick response, Actually I am getting the same issue. Parameters of screens are changing each time. Do I need to modify the selectors each time?

Could you please suggest some solutions to make the selectors static.

[Shubham_Varshney]

hi @Alamgir03

As it’s a Citrix environment you can use Computer Vision activity to help you out

https://docs.uipath.com/activities/docs/about-the-ai-computer-vision-activities-pack

[AndyMenon]

@Alamgir03

Do I need to modify the selectors each time?

Selectors must be generic. You cannot have fixed selectors if pages are coming back with different identifiers each time.

[melanie]

Hi,

I have a similar issue but the selectors are always the same. 50% of the time, it doesn’t work and when I click on “Indicate element” again, it is exactly the same selector !

I assume it is because of some Citrix connection, but I don’t know how to resolve this.
Do you may have any idea? I would prefer avoid using Computer Vision.

Thanks,

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