Hi, i was wondering if anyone has any idea on salesforce chatter notification, I have a problem for which we are looking for solutions where in salesforce chatter if an employee is on annual leave and a client updates there chatter space and mention that out of office employee in the comment then the notification will only go to there email address and the rest of the team will have no update. Is it possible to create a UiPath bot to solve this issue or any other solution. Any help is greatly appreciated.
Hi @Himanshu_Trivedi_IE, welcome to the Community.
As per my understanding, this can be done with a little bit of workarounds. Consider the following approach & modify it as per your requirements:
- You need to create a new Salesforce Chatter group for out of office notifications. Add all team members to this group.
- Create a new custom field (checkbox or picklist) on the Employee object in Salesforce to track their annual leave status.
- Create a SF Workflow Rule that triggers when the custom field is updated (to indicate that the employee is on annual leave). Note that the workflow rule should create a Chatter post in the out of office notifications group to notify the team that the employee is on leave.
- Use UiPath to monitor the out of office notifications group for new posts. When a new post is detected, the bot can check the mention to see if it includes the name of the out of office employee. If so, the bot can send an email notification to the out of office employee with the details of the Chatter post.
You can do some other optional operations like notifying employees via email & many other things.
Hope this helps,
Best Regards.
Thanks a lot for your input @arjunshenoy. I will go through the steps and try to see if that solves our issue. Cheers!
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