Here’s the issue - We have a user in the UK that is connected to our Orchestrator instance in the US, but has no processes listed in their system tray. Obviously, the user is placed in an environment in Orchestrator that has processes assigned to it.
US users attached to the same Orchestrator instance and environment DO see the processes properly listed. In Orchestrator, both the US and UK bots show as “Available”, and their respective system tray icons are showing “Connected”.
- Where can I look to troubleshoot this issue? Would attempts to transfer the packages to the user be logged when they aren’t successful?
- Has anyone encountered this before and how were you able to solve it?