Here’s the issue - We have a user in the UK that is connected to our Orchestrator instance in the US, but has no processes listed in their system tray. Obviously, the user is placed in an environment in Orchestrator that has processes assigned to it.
US users attached to the same Orchestrator instance and environment DO see the processes properly listed. In Orchestrator, both the US and UK bots show as “Available”, and their respective system tray icons are showing “Connected”.
Where can I look to troubleshoot this issue? Would attempts to transfer the packages to the user be logged when they aren’t successful?
Has anyone encountered this before and how were you able to solve it?
Adrei, thank you for your reply. We have tried a refresh, and no processes show. We are looking into the event log now. I will update you if we find anything. From our perspective, it doesn’t look like the payload is reaching the end user at all, so there may not be any event log errors at all.
Is there a location in the server instance (Orchestrator) where we can find similar logs? For example, attempts to send packages to the client.
Facing the same issue on one of our bots. It’s connected to Orchestrator, and we can kick off processes from Orchestrator, but none appear on the robot tray