Robot connected to orchestrator, but no processes available in robot tray

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1

Hello, I am currently experiencing an issue with the UiPath Robot and Orchestrator. I’ve been reading through this community forum, but I haven’t been able to find anything that resolves my issue.

Since this is my first post I cannot put multiple pictures in the post but, I have listed the info

I have a package in my orchestrator:

  • Name = helloWorld
  • Description = Test
  • Published = 21 hours ago

A process established with it:

  • Name = helloWorld
  • Version = 1.0.6869.22270
  • Environment = Dev Environment

and a job to run it:
process = helloWorld_Dev Environment
Robot = TestBot (State: Available)

I have setup a robot with the following settings:

  • Name = TestBot
  • Type = Unattended
  • Machine = [filled out but not included in this post]
  • Username = Bob_the_BOT
  • Environment = Dev Environment
  • Heartbeat = a few seconds ago
  • Status = available
  • runtime settings = default

When I attempt to run the job I get the following message:

F6%20Error%20Message
F6%20Error%20Message611×553 56 KB

When I check on the robot process on the TestBot machine, I don’t see any processes available but it does confirm it’s connected.

Does anyone have any ideas why this issue is occurring, or what I could possibly try to do to resolve it.
Thank you!

2

Please verify once if the password for the robot in which you are trying to run is correct and not the expired one.

3

I confirmed that the password for the robot is correct by updating the robot in orchestrator and ensuring I was able to log into the machine with the robot account. I then ran the job and got the same error message as listed above.

4

Hello @zwils0,

Have you checked Frequently Encountered Orchestrator Errors?

Executor start process failed, reason: A specified logon session does not exist. It may already have been terminated
There are two types of occurances:
A. Every time you try to start the Robot - This means that a logon session cannot be created at the moment. This happens if you are connected to the Robot machine with a different username with RDP. To avoid this error, sign off all the RDP connections on the Robot machine.
B. Randomly - In this case, you can attempt the following:

  • Check if the Robot machine has enough resources (CPU, Memory).
  • Check the connection time using the mstsc command-line function. If the 60 seconds timeout period expires, the error is displayed.

Best Regards,
Susana

5

Have a look at this as well,

Thanks,
Rammohan B.

6

Hello all thank you for your assistance,

Susana

  • I confirmed that there we no users running on the machine and retested without and benefit. (this was happening every time.

Rammohan91

  • I did look at that forum post and that did not resolve the issue.

What has appeared to fix the issue:

  1. Restarted the UiPath Robot Service:
    ( Run -> Type Services.msc -> UiPath Robot (restart) )
  2. Created a sample project on the unattended bot machine (using the bot user) and publishing the project.

I am unsure which of the 2 steps fixed the issue, but after I did that the UiPath Robot downloading all the project files it was missing. I was able to run the bot through the UiPath Robot Tray and the Orchestrator Successfully.

Thanks again for your great ideas! :slight_smile:

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