Robot error: this request operation sent to net.pipe://localhost/uipath/service/deplex/agent/username did not receive a reply

We have a node locked attended robot, and we have 1 process deployed. When I run the process, it works fine.
But when a new user want to run the process, he needs to ‘install’ the process from his robot UI. after he click the ‘install’ icon, there will be an error message after 10 minutes.
Please refer to the attachment for detailed error message.

Anyone has solution ? Thanks a lot

issue get resolved?

Yes. Because our laptop’s firewall block robot from downloading the dependency package. You just need to copy the dependency package from your developer environment to your production environment.

Hey, can you tell me what I have to copy? What folder or file?
Thank you!