Retrieve an item in processing through the API

[Bones]

Hello everyone, is there any way to recover an item that got stuck in progress through the API? This usually happens when an automation stops running and the item in the orchestrator stays in progress instead of failed.

[sonaliaggarwal47 (Sonali Aggarwal)]

Hi @Bones

When you say recover an item, what exactly do you want to achieve?

Change its status to new so it can process again or mark it as failed/abandoned? And do you want to achieve this using api only?

if not, Please follow below post and see if this helps.

Item "In Progress" stuck in queue

Hello guys! When a Queue Item gets stuck in the UiPath Orchestrator queue with the status “In Progress”, by default within 24h it expires and its status is automatically updated to “Abandoned”. But, we don’t have to wait 24 hours to retrieve the item. With only 3 activities we solved this problem. First, use Get Queue Items to capture the items that are “In Progress” in the queue, filtering them through the QueueItemStates property. [Step 1] Then, loop through the it…

[Bones]

I want to update its status from in progress to new or failed, to process this item again.

[ashokkarale]

@Bones

You can add logic to get in progress queue items using Get Quick Items activity. Once you get these, you can use postpone transaction activity to charge the status to New again or use Set Transaction Status activity to set the status to fail or success.