Reply a email with different subject but email thread should be same.

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1

Reply a email with different subject but email thread should be same.

Use Case Description

Hi All,

I am facing a challenge where i need to reply a email with different subject and email thread should be same. Email thread should not change.

AS-IS WORKFLOW, TO-BE WORKFLOW

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Other information about the use case

Industry categories for this use case: Customer Service

Skill level required: Intermediate

UiPath Products that were used: UiPath Studio

Other applications that were used: Email Automation

Other resources: -

What is the top ROI driver for this use case?: Improve customer experience

2

Hi @rishabhvgcet

you can append the old mail (message) body to new mail with different subject, this creates new mail with previous mail conversations

3

If I use this then email thread would be changed.