Renewing Orchestrator License

Help Orchestrator
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1

Hi, We have renewed our orchestrator license. But while we are trying to update it in the orchestrator we are encountering an error that says "
License update failed, you have more Development licenses assigned to your tenants than the license limit! (#1918)"
Even our development license is equal to the allocated development license in our tenants. Can you help me with this? I tried to reach UI Path support but i haven’t got a response. We need to solve it today as the license will expire tomorrow

2

Hi @altheanicoletorno

did we check this part and is the allocation done as per this doc

Cheers

3

@altheanicoletorno

Check have you allocated more licenses?

Check below for your reference

Hope this may help you

Thanks

4

Hi, Yes. We double-check it and we are allocating the license correctly

5

Hi, no. We have 2 dev license and we double-check the number of allocated dev license in our tenants is also 2

6

@altheanicoletorno

Is the 2 license is per tenant or 1 per tenant?

Thanks

7

1 per tenant

8

Which Orchestrator service are you using? [Community Cloud, Enterprise Cloud, Private Orchestrator] and what version of Orchestrator?