Unable to renew license from today

[Gakinchi]

Hi, I’m unable to renew my Community license through the Orchestrator. Even when deleting old machine(s) and then creating a new machine to delegate to connect to a license from Orchestrator and the Robot from the client, is this a known issue as of right now?.. See attached window for more information.

[loginerror (Maciej Kuźmicz)]

Hi @Gakinchi

Could you show us how do the licenses assigned to that instance look like in your cloud account?

[Carlos_Restrepo]

Hi, I have the same issue, that’s happened after today’s update. Please help us

[Gakinchi]

Atm. grocery shopping, will provide you the info once I’m done…

And yes, I believe yhis happened after the latest update… Platform landing page seems to be changed so I was suspecting it was related to begin with…

Thanks!

[bcorrea (Bruno Correa)]

mine just looking like this after update:

[alexandru (Alexandru Roman)]

Please go in cloud portal and check (and also please share with us)

and Services Section.

You can DM me if you don`t want to share on forum.

[Catalin_Anastasoaie]

If you’re still running into issues, can you please go to your service in portal and reallocate your licenses?

This could mean that you aren’t taking the full advantage of the 5 licenses we started giving in community 6 months ago.

https://docs.uipath.com/cloudplatform/docs/distributing-your-licenses#section-allocating-licenses-to-a-service

Thanks,
Catalin

[Carlos_Restrepo]

[alexandru (Alexandru Roman)]

Thanks for the quick response @Carlos_Restrepo

can you also post the Licensing page from Orchestrator ? (top area is needed - where license allocation is visible)

[Carlos_Restrepo]

Thx a lot bro, that´s working 4 me!! Have a Nice Day!! "@bcorrea (If u have problems doing this let me know) "

[Carlos_Restrepo]

Thx, we must tu updating our license number. Now i’m working normally.PLease check this https://docs.uipath.com/cloudplatform/docs/distributing-your-licenses#section-allocating-licenses-to-a-service