Remote Runtime installed but not working – cannot capture selectors from VM

Help Studio
1

Hi everyone,

I’m currently facing an issue with UiPath Remote Runtime and need your help.

I’ve installed UiPathRemoteRuntime.msi on the target VM (Windows Server), and the process UiPathRemoteRuntime.exe is running in the background when I log in via RDP.

From my local machine, I’ve installed the Remote Desktop Extension via UiPath Studio (confirmed as installed), and I’m connecting to the VM using the native mstsc.exe RDP client.

However, when I try to use UiExplorer from my local machine to capture selectors inside the VM, it fails with the error:

UiPathRemoteRuntime.exe is not running in the remote session. Please ensure UiPathRemoteRuntime.msi is installed on the server.

I double-checked the installation:

  • Remote Runtime is installed and shows in the Task Manager (32-bit process)
  • Task Scheduler shows the Launch_UiPathRemoteRuntime as successfully executed
  • No antivirus alert (we’re using SentinelOne, but no block has been logged)
  • I’m logged in with a user that has local admin rights

Still, selectors are not captured, and it seems the injection doesn’t work.

Any idea what else I can check? Is there a way to confirm whether the extension successfully injects into the RDP session?

Thanks in advance for your help!

2

Hi @ibrg
Have you checked the compatibility between the remote runtime installer and the UIAutomation package used in the project?

The image shows a list of different versions of an "Enterprise" software compatible with various versions of "UIAutomation" for the Remote Runtime Installer. (Captioned by AI)
The image shows a list of different versions of an "Enterprise" software compatible with various versions of "UIAutomation" for the Remote Runtime Installer. (Captioned by AI)743×566 47.5 KB

Also ensure that you have installed the extension from the Studio/Robot side:

image
image633×114 4.96 KB

Hope it helps!

3

Yes, I’ve checked the compatibility.

On the VM, the installed version of UiPathRemoteRuntime is:
25.4.134.4749

On the local machine (Studio), the dependencies used in the project are:

json

"dependencies": {
  "UiPath.System.Activities": "[25.4.2]",
  "UiPath.System.Activities.Runtime": "[25.4.2]",
  "UiPath.UIAutomation.Activities": "[25.10.4]",
  "UiPath.UIAutomation.Activities.Runtime": "[25.10.4]"
}

So both the Remote Runtime and the UIAutomation.Runtime package are from the same major version (25), and according to the official compatibility documentation, this setup should be valid.

If there are more specific version constraints that I may have missed, I’d really appreciate any guidance.