Regarding Antivirus popup

Help Studio
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1

Hello Everyone,

I’m currently facing an issue where an antivirus pop-up is interfering with the bot’s execution. When the bot runs, the pop-up appears and prevents the bot from interacting with the intended screen elements, leading to process failure.

Could you please advise on how to handle such situations at the bot level to ensure smooth execution?

The image shows a Quick Heal Software Upgrade notification indicating that an upgrade to Quick Heal AntiVirus Pro v25.0 has been downloaded successfully, with options to "Remind Later" or "Upgrade Now." (Captioned by AI)
The image shows a Quick Heal Software Upgrade notification indicating that an upgrade to Quick Heal AntiVirus Pro v25.0 has been downloaded successfully, with options to "Remind Later" or "Upgrade Now." (Captioned by AI)1180×628 120 KB

Thank you!

2

@akarshan.sonkar,

Use check app state activity to check if Antivirus popup window appeared or not. If appears, just use Use application/browser and close it.

After this have your process logic executed

3

Okay, I understand your point. But what if I want this to apply to all types of pop-ups? I don’t want the window to centre only on antivirus pop-ups.

4

@akarshan.sonkar,

There is no readymade solution for this. What you can do is, create a flowchart and add your all popups handling login in it, before executing any actual workflow of the bot, run this popup handling workflow to close any possible popups.

The approach is time consuming and slow to execute but this is best we can do. Another approach could be disabling the antivirus at that start of execution and enable at the end of the bot execution but consult with your system admin for this.

5

@akarshan.sonkar ,

You can use the Activate activity to bring the required screen elements to the foreground at the start of the process.

I hope this will help you.

If you found this useful request to mark as a solution.

Best Regards,
Ronak Patel

6

Its better to try to get your system admin to remove / limit this popups.

Downloads like this should be managed rather than done automatically.

7

@akarshan.sonkar You can try with “Close Popup” activity. I hope it will help you out.

Please find the documentation link below

Happy Automation :melting_face:

8

Hey @akarshan.sonkar,

Why can’t we use kill process and use the Antivirus application name in the process?

If we use this option it won’t bother anymore

Get the application name from the Task Manager

Thanks

9

@akarshan.sonkar

  1. Disable all pop ups on the machine thats a basic rule generally followed. Any windows notifications or any other notifications are to be disabled..reachout to your IT they should be able to do that
  2. With latest healing agent you can try enabling it as it can detect random pop ups and handle them if you are latest verison then can use it

Cheers

10

Change the settings in that app so the popup doesn’t appear.

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11

@akarshan.sonkar If you are using Simulate , chromiumAPI or windows message - input type, then they should work in background and these popups should not affect the process. Create your process so that it wont be affected by third application pop up

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