RDP connection lost while Robot is start and end

Help Robot
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1

I am getting an below error while executing robot on VM.
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My IT person is saying below… Is that any possibility? I am not understanding what is the issue.

I’m seeing reason code#5 in the logs, which points to a reconnection of an RDP session. Normally this confers with either a local login being used for an RDP session, or vice-versa. However, I’ve also seen this when a connection is dropped and re-connected. While this is normally not an issue, it can cause a “ghost” login to remain behind which the system sees active.

If that’s the case, then other connections are dropped to keep the Terminal Services connections at the max allowed limit of 2.

Are you trying to login to the server, with any combination of accounts, more than twice simultaneously? If so, this might be causing the disconnects.

2

Hi Pari!

The RDP session disconnecting on Start and on End is an expected behavior while using unattended robots.

It happens because once the job starts, the user logs in to the computer, hence disconnecting your session.

Once it ends, it logs out and closes the RDP session, thus disconnecting it.

3

if you are triggering it from orchestrator then it is expected.

4

Hi Divyanshu,

In that case, how can I overcome it so that I can demo UI process to customers on screen when RDP connection is active.

Thanks & Regards
Avinash N

5

@Avinash_Nagamalla
Either run it from Studio or agent it will not disconnect the RDP

6

Thanks for your reply!!

Actually we have developed multiple processes that are triggered automatically from the orchestrator when the queue items are added.

Hence the run process should be completely automated and shown to customers.

When I am trying to do so using unattended license, RDP is getting disconnected.

Any furthermore suggestions would be grateful.

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7

Hi, I’m facing same issues. Maybe some configuration of orchestator\robot\ RDP client is required in order to enable possibility of connection to robot user, while it performs a job?

8

You must change the “Logintoconsole” option to “false” in the UiPath.settings file.

This file is usually stored in C:\ProgramData\UiPath\

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