Problem using Azure OCR engine

[ripers (Richard P.)]

Hi everyone and thank you in advance for your help. The last two months I’ve been unable to use the Microsoft Azure Computer Vision OCR Engine. I’m getting the following error-message:

When I check the logs I find this Message:

10:50:29.2211 => [WARN] [UiPath.Studio.exe] [3] Scrape failed on retry [0/2]. Error: System.ServiceModel.FaultException: MicrosoftAzureComputerVisionErrorRunEngine
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_01.<CreateGenericTask>b__0(IAsyncResult asyncResult) at System.Threading.Tasks.TaskFactory1.FromAsyncCoreLogic(IAsyncResult iar, Func2 endFunction, Action1 endAction, Task`1 promise, Boolean requiresSynchronization)
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Vision.VisionClient.d__5.MoveNext()

Microsoft OCR and Tesseract OCR Works fine.
I have been in touch with Microsoft and testet the Azure service with this link.

The service Returns status 200 (ok).

When I paste the Azure Cognitive service URL into the browser I get an “404 not found” message (in JSON-format). This lead me to believe that there is a network issue, but the infrastructure Department at our Company says no firewalls are blocking the request…. but I’m not so sure that is true.

Anyways: before I escalate the issue I thought I would ask you nice People here in the forum if you have any tips?

Thank you.

[system]

Hello @ripers!

It seems that you have trouble getting an answer to your question in the first 24 hours.
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[ripers (Richard P.)]

After much research we found that the following package had to be updated from 19.11.1 to 19.11.2.