Problem using Azure OCR engine

Hi everyone and thank you in advance for your help. The last two months I’ve been unable to use the Microsoft Azure Computer Vision OCR Engine. I’m getting the following error-message:

When I check the logs I find this Message:

10:50:29.2211 => [WARN] [UiPath.Studio.exe] [3] Scrape failed on retry [0/2]. Error: System.ServiceModel.FaultException: MicrosoftAzureComputerVisionErrorRunEngine
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_01.<CreateGenericTask>b__0(IAsyncResult asyncResult) at System.Threading.Tasks.TaskFactory1.FromAsyncCoreLogic(IAsyncResult iar, Func2 endFunction, Action1 endAction, Task`1 promise, Boolean requiresSynchronization)
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Vision.VisionClient.d__5.MoveNext()

Microsoft OCR and Tesseract OCR Works fine.
I have been in touch with Microsoft and testet the Azure service with this link.

The service Returns status 200 (ok).

When I paste the Azure Cognitive service URL into the browser I get an “404 not found” message (in JSON-format). This lead me to believe that there is a network issue, but the infrastructure Department at our Company says no firewalls are blocking the request…. but I’m not so sure that is true.

Anyways: before I escalate the issue I thought I would ask you nice People here in the forum if you have any tips?

Thank you.

Hello @ripers!

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After much research we found that the following package had to be updated from 19.11.1 to 19.11.2.

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