I am interested in using Picture in Picture in a contact centre setting.
I envision the assistant running a process in the PiP window, but with an occasional need to prompt the human agent with a Form or Callout at specific decision points (including gathering some basic information at the start of the call).
Is it possible for the automation to “break out” of the PiP window to present a form/callout in the main session?
Or is there a framework anyone has used to achieve this behaviour with part of a process being run in PiP and part in the main session?
Thanks for sharing any experience you have on this.