Not able to connect uipath robot to orchestrator. Timeout error occurred

Help Robot
,
1

I have configured the orchestrator and created the machine and robot with the correct information but it shows an timeout error when trying to connect uipath robot to orchestrator. I want to run unattended robot in this hostmachine. Orchestrator URL and the machine key is correct. still i could not connect robot to the orchestrator. Please find the error screens below.

image
image1301×649 73.7 KB

This shows when hower over the status.

Status: not connected to orchestrator

There is huge load of backlog because of this issue. Please support to solve this issue.

Regards,
Harsha

2

@Harsha_Madhushan Kindly restart the computer, Check for robot, machine , environment, process and job. Then try to connect the robot

1 Like
3

In the Orchestrator URL just enter value till your user name…
Example :
“https://cloud.uipath.com/<your_username>/PravinDefault/orchestrator”

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4

I could’not restart the computer because this is a VM.

5

In addition to that. This is not the community edition. We have purchased the enterprise licenses for the orchestrator and for the other robots

6

Does issue resolved?

7

Can you share the status of this issue ? Even im facing this issue…

8

Hi @Harsha_Madhushan

In that case, I would strongly advise to contact our technical support to resolve this issue: