Not Able To Access IdentityServer Post After Upgrade To 21.10.x Version

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Possible solution if unable to access the Identity after upgrade to 21.10.x version.

Issue Description: The team can log in to Orchestrator but issue occurs during the access of the identity i.e. also moving to manage and access.

Error message in Event Viewer:

  1. System.Net.Http.HttpClient.OrchestratorClient.ClientHandler Received HTTP response headers after 9.9673ms - 401
  2. UiPath.IdentityServer.Application.OrchestratorService.OrchestratorClient OrchestratorClient:GetTenantsAsync returned an unexpected status code: Unauthorized
  3. Inspect from the browser and observe the 401 error.

Resolution:

  1. Go to the Orchestartor.dll files and check below two parameter if the above values are same

  1. Change the above two parameter to "True "

With the latest version, the Orchestrator URL {url}/account/login is deprecated. So from the latest version, login to {URL} that is used as auto-redirect to the Identity server for authorization and login to Orchestrator.

As the above parameter is not enabled so it is not redirecting to the Identity endpoints.