Unable to Login into orchestrator post upgrade to 2022.10 :

Help Orchestrator
,
1

wndows security login is forced and it does not authenticate any credentials

Event in the orchestrator gives below error

Error while authenticating an external user from identity server.UiPath.Orchestrator.Core.Exceptions.AuthorizationException: Error code - 1431, Message - ‘Something went wrong while requesting the tokens.’
at void UiPath.Orchestrator.Core.IdentityServer.IdentityServerExtensions.EnsureSuccessful(TokenResponse tokenResponse)
at TokenInfo UiPath.Orchestrator.Core.IdentityServer.TokenInfo.Parse(TokenResponse tokenResponse)
at async Task UiPath.Orchestrator.Core.IdentityServer.IdentityServerServiceTokenStore.RequestClientCredentialsTokenAsync()
at async Task UiPath.Orchestrator.Core.IdentityServer.IdentityServerServiceTokenStore.GetAccessTokenAsync(bool forceReissue)
at async Task UiPath.Orchestrator.Core.IdentityServer.IdentityServerApiClient.GetTokenCredentialsAsync(string reason, bool forceReissue)
at async Task UiPath.Orchestrator.Core.IdentityServer.IdentityServerApiClient.ExecuteAsync(string reason, Func<IIdentityServerApi, Task<HttpOperationResponse>> request, bool throwIfFailed)
at async Task UiPath.Orchestrator.Core.IdentityServer.IdentityServerClient.UpdateUserAsync(UiUser user, string password)
at async Task UiPath.Orchestrator.Core.Services.Users.UserManager.UpdateAsync(UiUser user)
at async Task UiPath.Orchestrator.Security.Auth.Common.UserMapping.IdentityUserMapper.HandleLoginSuccessAsync(string providerKey, UiUser user)
at async Task UiPath.Orchestrator.Security.Auth.IdentityUser.IdentityUserAccessTokenAuthenticationHandler.SyncUserDetailsAsync(UiLoginResult loginResult, ExternalLoginInfo externalLoginInfo, IUserMapper userMapper, IEnumerable tokenClaims)
at async Task UiPath.Orchestrator.Security.Auth.UserTenantAccessTokenAuthenticationHandler.AuthenticateSuccessResultAsync(UiLoginResult loginResult, ExternalLoginInfo externalLoginInfo, IUserMapper userMapper, IEnumerable tokenClaims, string authenticationScheme, IEnumerable additionalClaims)
at async Task UiPath.Orchestrator.Security.Auth.UserTenantAccessTokenAuthenticationHandler.AuthenticateByTenantAndUserKeyAsync(string tokenStr, TenantDto tenant, string tenantKeyStr, Guid userKey, IEnumerable tokenClaims, bool validateUserSession, IEnumerable resultAdditionalClaims)
at async Task UiPath.Orchestrator.Security.Auth.UserTenantAccessTokenAuthenticationHandler.AuthenticateByTenantKeyAndUserKeyAsync(string tokenStr, Guid tenantKey, Guid userKey, IEnumerable tokenClaims, bool validateUserSession, IEnumerable resultAdditionalClaims)

2

hi,

can you put a SS

cheers

3

Pls check your IIS cert thumb print in uipathorchestrator.config.dll.

Refer below url.
Frequently Encountered Orchestrator Errors (uipath.com)

4

which Attribute in the uipathorchestrator.config.dll to be updated by Thumbprint Value

we have done the Thumbprint value update in appsettings.production.json file

5

image
image1062×406 116 KB

6

we are able to login to the https:/OrchestratorUrl/Identity link where we can see Management and Orchestartor ,

However not able to login into Orchestartor getting windows security Pop Up and no credentials are getting authenticated

7

Which version you are using?

Is there recently updated something from your end?

Refer there is a bug fixed from UiPath end.

2021.10.5 (uipath.com)

Request you to log a ticket with UiPath if you are using enterprises version.

Get Help from UiPath Support Services | UiPath

8

version used is latest ,2022.10.1

yes raised the issue with UiPath support waiting for solution

these Upgrades should be easier than what it is …

9

Is there recently updated something from your end?

coming to thumb print, some time ACIS code will be stored as a hidden info. So, copy the thumb print in notepad++ and enable ACIS. Just for cross checking

10

Solved :slightly_smiling_face:
Issue would have been with the Windows authentication or basic authentication in the
image

Also for windows authentication NTLM is not supported

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11

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