Microsoft connection issues

Hi, when I tried to make connection with Microsoft account using my PERSONAL email I got this error:

Failed to create the connection. Please close this browser tab and try again.

Details:
Provider Endpoint: GET /me
Provider Status Code: 403 (Forbidden)
Provider Error Message: error - {code=UnknownError, message=, innerError={date=2025-07-26T13:43:43, request-id=ceb356dc-84f1-45fb-8ff9-6f1da924409d, client-request-id=ceb356dc-84f1-45fb-8ff9-6f1da924409d}}
UiPath Request ID: 6658108660631797113

Hi @Mun_Ahmed!

2 things:

  1. Have you tried out the advice from the error message? To close the tab and try again?
  2. Do you have a Microsoft 365 account linked to your personal email?

Hi, @Bianca.Dragu.

I´ve tried closing the tab and I do have a microsoft account linked to the email I use i´m UI PATH. However, the email I use in UiPath is different from the email I have the microsoft 365 account. Do I need to crate a UiPath account with the email linked in the Microsoft?

Every time I try to do the connection this message appears:

{
“title”: “failure.details”,
“provider”: {
“endpoint”: “GET /users?$top=1”,
“statusCode”: “403 (Forbidden)”,
“errorMessage”: “error - {code=Authorization_RequestDenied, message=Insufficient privileges to complete the operation., innerError={date=2025-08-14T22:53:34, request-id=391631a4-54f2-4b57-bce4-93a7bdd62ae8, client-request-id=391631a4-54f2-4b57-bce4-93a7bdd62ae8}}”
},
“UiPath”: {
“requestId”: “8313343872352155259”,
“statusCode”: “Forbidden”,
“errorMessage”: “Failed to authenticate with provider during provisioning. Please check your credentials or instance configuration”
}
}

I´ve also tried clearing browser sessions before oppening UI path in incognito window to try the connection, It didn´t work. Is there anything I can do to solve the problem?

Am I only allowed to connect to the email I´ve used to create the account? In that case, how am i supposed to connect to a google sheets or drive account that is not a outlook email?

Thanks in advance for the help.

Hi @ejpggomes20 @Mun_Ahmed

One drive SharePoint connector doesn’t work with personal email currently due to missing scopes.

Kindly refer below post on same