I noticed that Maestro is not picking up the next queue item if one of the queue items is moved to the Action Center. It seems like it’s waiting for the user’s response and not proceeding to the next item. Do we need to make any changes in the Maestro code or in the agents to handle this?
If there is an escalation in the Maestro process, that particular instance of the process will keep waiting till the action item is actioned from Action center.
May be you will have to redesign your solution to avoid this condition.
do You have any resolution for that?
in maestro generally when designed each instance considering as one transaction…so instead of using loop inside maestro to avoid this you might need to trigger maestro for each item…but look at the cost implications as well
also to handle such…we add rpa flow in maestro call the flow so in the rpa flow we can use parallel for each and all can be send to action center at once as well
cheers
Maestro does actually support parallel loops, its just not documented well and was simply broken a few months back, the Maestro team took my feedback on it and I think fixed alot, but I havent had chance to see if it fixes things. But this might work for you?
We need more context of the wider Maestro though I think?