Action Center Pending Tasks

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1

Hi,

Currently have a process that uses ReFramework, queue management and action center. If during the process bot meets a certain business rule where it needs to create a task in action center, is there a way to put that transaction item on hold or postpone it so that it can start on the next transaction item? Then after user has completed whatever task is in action center, bot is able to pick up that same transaction item and complete the process. What we don’t want to happen is that bot will remain paused while waiting for user to perform the necessary task before it can continue running again.

To visualize the flow

  1. Bot processes transaction 1
  2. Bot encounters business rule
  3. Bot creates task in action center
  4. Bot postpones transaction 1
  5. Bot processes transaction 2
  6. User completes task in action center for transaction 1
  7. Bot completes transaction 2
  8. Bot picks up transaction 1
  9. Bot completes transaction 1
2

Hi @CC_Pet

I hope the Process that uses “Re Framework” has a queue based trigger, please select the below options in the queue based trigger.

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These option will enable the Automation to run Simultaneously for every new transaction item,
for example:

If Transaction 1 has business rule and the Action is created the bot will be in Suspended state until the user manually completes the action but the bot will be free , once the user completes the action, the bot resumes the suspended bot.

Where as Transaction 2 will be running parallel without any dependency.

please try this and let me know this works for you,

Thanks.

3

Ok so this process interacts with SAP and if transaction 1 is suspended while transaction 2 starts, it will kill the SAP process that transaction 1 was at. In this case we just need to design a flow where after transaction 1 task is completed by user, it can navigate to where it should have been left off?

4

Hi @CC_Pet

Please have a design in a way that after the Action Center Task is completed , the bot can navigate to the SAP where it was left off .

thanks.

5

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