Logs are not visible in Orchestrator but they are in the database

Hi Guys,

I created new environment PR and moved all processes from Environment named: Production Environment to PR, after few days I noticed no logs where showing in jobs it only writes No data to show. When I checked in the database logs are being stored.

During troubleshooting I have tried the following but did not work for me.

  • Restarting both database service and IIS service (web server)
  • Restarting database server and application server (Orchestrator)
  • I have changed the web.config file line robotelasticbuffer from robotelastic (default) to robotelastic1
  • I have changed the uri to empty

Please help, it’s making me have challenges in fixing processes that are fault.

@wilbardmtei
The Logs page displays when logs generated by Robots in all folders that you have access to.
Logs generated outside the context of a folder can be viewed only in the Orchestrator database and Elasticsearch.
Refer this – About Logs

Thanks @KarunaD , I delete Robots logs folder and everything is working fine now

@wilbardmtei Please mark as solution.

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