Logs not showing in Orchestrator Database nor the web GUI

Help
1

Greetings Everyone,
The issue is as follows , All the logs in orchestrators ( the ones populated by “Log Message” activtity)
Suddenly dissapeared.
this occured on all processes with different robot Machines which leads me to believe it is an orchestrator database issue ( Suggestions are more than welcome if i am wrong )
When I tried the database dbo.Logs ,the table was empty . And even new log message activities are not logged .
Other items appear just fine ( Jobs , Processes , Schedules , etc…)

Any ideas what could be the problem?
Thanks in advance.

2

Hi @MAmer35

Have you checked whether any filters were applied in the web interface of the orchestrator when viewing logs?

Also can you do a test like this…
Run a program in the orchestrator that generates log messages. Since you have database access, while that is running, keep on doing a select statement to the log table to see whether anything inserts to it…

Do this while running and after completing the execution.

Have you also checked whether anyone having admin permission had deleted the records?

1 Like
3

Hi Lahiru

Have you checked whether any filters were applied in the web interface of the orchestrator when viewing logs?
Yes No filters

Blockquote

Also can you do a test like this…
Run a program in the orchestrator that generates log messages. Since you have database access, while that is running, keep on doing a select statement to the log table to see whether anything inserts to it…

Do this while running and after completing the execution.

I already did and unfortunately nothing , the process works fine but not log messages appear in the orchestrator GUI nor the dbo.Logs table

Have you also checked whether anyone having admin permission had deleted the records?

I am checking this part now , however even new entries are not there ( we have log messages approximately each 1 minute at least because of the amount of robots running)

1 Like
4

@MAmer35

I was going through some forum posts related to your matter. I was able to find this which I thought of sharing as it might be the cause…

I also found below threads additionally…

5

Thanks Lahiru , I believe the 1st post is similar to mine , revived it ,lets hope they’ve found a solution :slight_smile:

2 Likes
6

Yes… Check the link Ovi had provided in the first link… I think that has some good points to check