JSD(Jira servcie desk) integration with Clarity and ALM
Use Case Description
Created Common Jira service desk(JSD) integration bot for all 8 work orders + ALM (5 work orders) which start work orders, manages and update count to end users with detail. Automation is working 24/7 and scheduled on orchestrator with 15 mins of interval as well as created UiPath app which overall saves 818.9 hours monthly. Used Jira API, Jira integration activities, JSON, UiPath –Teams integration (Chabot) ,PowerShell scripts, UiPath apps , orchestrator to achieve best outcome. Detailed workflow with recording I have mentioned in next slides.We can run any urgent ticket with less SLA through UiPath App also and application is handed over to handling team.
AS-IS WORKFLOW, TO-BE WORKFLOW
Other information about the use case
Industry categories for this use case: Customer Service, Finance, Healthcare Pharma, HR, Information Technology and Services, Manufacturing, Marketing Sales, Operations, Telecom, Banking, Public Sector
Skill level required: Advanced
UiPath Products that were used: UiPath Studio, UiPath AI Center, UiPath Apps, UiPath Assistant, UiPath Chatbots, UiPath Insights, UiPath Orchestrator, UiPath Task Capture
Other applications that were used: Excel , powershell scripts
Other resources: -
What is the top ROI driver for this use case?: Improve customer experience
ashokkarale
sharazkm32
sonaliaggarwal47
LamaX