Issue for renewing free community license

Help
1

Installer(.exe or .msi): .exe

License type(Free, Trial/License code): free

Studio/Robot version:2016.2.6344.28632

Current behavior:

Activation failed with error:=-4304
Activation error
Error connecting to activation server.

Hello all,
I am working at my company for Uipath, however, due to the firewall issue, i cannot renew the uipath license. Please suggest for how to handle this issue from happening.
Is this related to the version issue? As some of my computer had been auto upgraded to 2019.6.0 and need not to renew.
Or which website(s) should i ask the IT team to whitelist for renewing the license?

Many Thanks

1 Like
2

@Andycws

Welcome to the UIpath Community.

As you said, you are using 2019.6 version and note that this version won’t expire. May be the issue with Firewall only.

1 Like
4

I had two machines on hand,
one is only 2016.2.6 version and did not auto update.
one had been auto updated to 2019.6.
I am asking how to renew the one with 2016.2.6 version.
So, if it is Firewall issue, which website should i ask the team to whitelist for ?

Many thanks.

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5

@Andycws

Go to Help page and check whether it is Stable or Beta channel.

If it is Stable version then click on Beta channel and then it will upgrade to latest version.

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6

I had tried, but it didn’t update.

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7

@Andycws

Have you restarted UIpath studio after updating to Beta channel ?

1 Like
8

Sure, even restart the window

2 Likes
9

you are almost done buddy, its due to Firewall issue only
kindly have a view on this thread buddy
this could surely help you resolve the issue

kindly try and let know for any queries or clarification
Cheers @Andycws

1 Like
10

Thanks for that, I will try to ask the team to whitelist the url first

2 Likes
11

Great
Kindly let know if it works buddy and hope it would for sure

Cheers @Andycws

1 Like
12

@Andycws you can also check this list:Services the Robot Connects to The licensing url from here may need to be whitelisted, but here you have the full list.

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13

Iam using UiPath Version: 18.4.3 and the renewal is successful in webpage which says to restart UiPath. Again, Iam seeing the error shown below, please help

Activation failed with error: 0
Error description: No Error
License status: Server License Expired

Device ID: Fjngusbl13IR0GEyzEU/
Computer: WA5500
User Name: aw5218

1 Like
14

Hi,
I had tried this before,
Please visit UiPath for updating the server license

1 Like
15

Hi @Andycws,

If it’s firewall issue, and if you are using laptop or you can connect to the internet via WiFi, please try use hot spot from your mobile or someone’s mobile 4G internet, so you will be outside the company network, then you should be able to renew and activate the free license.

Give it a try and see how it goes.

Once you successfully renew the license then you can connect back to company network for continue working.

Hope it helps.

Cheers

1 Like
17

I tried that already many times, but still no luck.

18

Check the Config settings once. One of my friend did some changes, then all got right. Try it once…