Investigating Orchestrator Webhooks

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How to investigate / troubleshoot Orchestrator Webhook related issues?

Troubleshooting Webhooks

To move or modify the orchestrator.config file in UiPath, follow these steps:

  1. Locate the File: The orchestrator.config file is typically located in the installation directory of UiPath Orchestrator. Common paths include:

    • C:\Program Files (x86)\UiPath\Orchestrator
    • C:\Program Files\UiPath\Orchestrator

  2. Backup the File: Before making any changes, create a backup of the existing orchestrator.config file. This ensures you can restore it if something goes wrong.


Add the following line in the UiPath.Orchestrator.dll:

Alternatively, set logging to "Trace" for comprehensive logs:

Check Event URL Accessibility:

  • Access the Swagger UI: /swagger
  • In the Status section, expand /api/Status/VerifyHostAvailability.
  • Enter the target URL and click "Try it out".

Response Interpretation:

  • Failure Message:
  • { "canConnect": false, "hasBadSsl": null, "connectionError": "HostNotFound" }
  • Success Message:
  • { "canConnect": true, "hasBadSsl": false, "connectionError": null }
These steps will help you gather detailed information and effectively diagnose connection issues with your webhooks.