Invalid credentials MTI7

[dhouha.cherif]

I have this error which is displayed after authentication on the orchestrator portal.
License: Automation suite .
I have not changed credentials.
It worked before then the certificate expired I generated another one and since then I get this error

[pavan_kumar5 (pavan kumar)]

Hi @dhouha.cherif ,

Did you have any tenant ? or Default check that!

Regards,
Pavan Kumar

[dhouha.cherif]

Default yes.
How can i check?

[pavan_kumar5 (pavan kumar)]

By default it will come as default. Try to login with mail Id. If not reset the password and try it!

Regards,
Pavan Kuamr

[dhouha.cherif]

This is what i get when i tryy to reset the password

[Kaviyarasu_N]

Hi @dhouha.cherif
Do you have any other admin account?

Regards,
Kaviyarasu N

[dhouha.cherif]

Hello
No that is the only one

[pavan_kumar5 (pavan kumar)]

is this related to orginazation or cloud orchestrator?

[Kaviyarasu_N]

hi @dhouha.cherif
Then if you have server access means login into server machine manually change the admin password

Refer this Link

Resetting Default And Host Tenant Passwords

How to gain access to the Default Tenant when password is forgotten? Step by Step Guide Identify whether user has access to the SQL database with full permissions to read/write Identify whether or not the client requires the Host Admin password, or the Default Tenant password Provide the client with one of the below queries and ask that they execute them against their Orchestrator SQL database Inform the client that executing the queries will flag the password as requiring a reset, and that th…

Regards,
Kaviyarasu N