I don't have Default Tenant in Community Cloud

Hello, after registering a Community Plan I don’t have a defaut tentant and I can’t create it. How can do it? thank you.

Hi @marcos.bernabe,

Welcome to UiPath!

Refer this below post it might help you to create tenent in cloud platform:

Thanks,
Neelima.

My Tenant list is empty and I can’t add some one.

I seem to be having a similar, but slightly different issue. I currently have a tenant, but whenever I try to edit it it seems to think the tenant doesn’t exist. It also seems to think all of the licenses are in use, and since I can’t edit the tenant to change the license configuration I am unable to free them up. It wont even let me delete the tenant. I just get an error message stating that the tenant ID does not exist.

Seems like there must be a larger issue going on currently with new tenants.

Hi @nstine @marcos.bernabe

Could you send me a PM here on the Forum @loginerror with this information:

  • email address of your tenants
  • Support ID from Admin > Organization Settings

We will look into that.

Thanks for the details, we are investigating the issue.

Could you try now and report back? :slight_smile:

I’m assuming you’re referring to @marcos.bernabe, but just in case you’re asking me as well my issue is still present.

Hi, my issue is still present too.

Could you try again and report back?

Still having the same issue. For reference i’ve attached screenshots of the issues I’m having.
When I click on Configure Licenses in the tenant it is blank:

Attempting to delete the tenant:

Attempting to edit the tenant’s services:

Attempting to open License Allocation:

Honestly if all else fails and the tenant has to be completely deleted I don’t mind. It was a newly created tenant and it had the issue immediately so I was never able to configure it all.

My issue is stil present. I don’t have any tenant and I can’t create one.

Hi @marcos.bernabe

Could you try now? I think it is finally resolved

@nstine

Your issue should also be fixed. You should be able to enable the tenant and the licenses should be assigned to it automatically.

@loginerror I can confirm that the issue has been resolved. It let me disable the tenant and re-enable it and now the licenses are assigning properly. Thank you for the assistance.

Thanks for confirming! :slight_smile:

Hi!

When creating a learning account, several students encountered the same error: the tenant was not created automatically. We tried to create it manually, but the configuration got stuck in an infinite loop. Now we can’t delete the created tenant, and it’s blocking progress in the course because students can’t use the study environment since no orchestrator or tenant linked to the organization was created for them. I see in the forum that this already happened in 2020 and that it is an internal error. I also cannot create a support ticket since I am a community member and not a business.

Could you please help me?

Thank you,

Best regards

I encountered a similar issue in the community version where I was unable to add the orchestrator service after manually creating a tenant.

Hi,

Were you able to figure it out somehow?

Thanks

Hi,
At present, it has not been resolved.
Even creating a new organization will encounter the same situation.

Hi, I’m having the same issue. I created my account yesterday to learn and I don’t have the orchestrator. I tried creating the tenant manually but it didn’t work.