I am getting error while using generative extractor in data extraction scope

i was getting below error while using generative extractor in data extraction scope
initially it worked but suddenly it started giving error
Invoice Data Extraction Process: Request CorrelationId: 09a5f8d4-01cd-4d21-a8fb-218ac27e509d
Request PredictionId: oDIy4LJcvqVPCYfk2rNKqA9iRNwrZdQrZAv80u7mVTA=_eac91cc2-12cd-4121-ba0d-a5f5830252e8
An error occurred while sending the request.

Hi @prabhu.teja

Welcome to the community.

“An error occurred while sending the request” means it could be a network related issue, or DU endpoint related issue.

Below content is LLM generated:

Possible Causes & Solutions

:white_check_mark: 1. Network Issues / Firewall / Proxy

  • The robot might be unable to reach UiPath Cloud due to:
    • A corporate firewall
    • VPN issues
    • Proxy misconfigurations

:check_mark: Solution:

  • Ensure the robot machine has access to these domains:
    • *.uipath.com
    • du.uipath.com
  • Test internet access from the robot machine.
  • If behind a proxy, ensure it’s set up in the UiPath.config or via system environment variables.

:white_check_mark: 2. Authentication Token Expired / Orchestrator Disconnected

  • If the robot is not properly connected to Orchestrator or its license/token expired, the DU API request will fail.

:check_mark: Solution:

  • Open Assistant → Check robot is Connected and Licensed.
  • Reconnect to Orchestrator if needed.

:white_check_mark: 3. Package or Activity Version Issue

  • Sometimes, using outdated versions of the IntelligentOCR or DocumentUnderstanding.ML.Activities packages can cause request issues.

:check_mark: Solution:

  • Open Manage Packages in Studio.
  • Update:
    • UiPath.IntelligentOCR.Activities
    • UiPath.DocumentUnderstanding.ML.Activities

If this solves your issue, Do mark it as a solution.
Happy Automation :star_struck:

Tried everything u mentioned but still having the same issue :pensive_face:

Hi @prabhu.teja

Could you check whether the AI units are exhausted?
It is under:
Admin → Licenses → Consumables → AI Units.

Yah I have units available

@prabhu.teja
Could you please attach the screenshot of your workflow

Cheers!!