Email Sentiment Analysis
Use Case Description
We implemented an automation solution using UiPath to streamline email sentiment analysis. By integrating the UiPath GenAI Sentiment Analysis and Action Center, the solution automatically classified email sentiment (positive, neutral, negative) in real-time. UiPath’s RPA capabilities enabled seamless email processing, reducing manual effort and improving response times. This resulted in faster, more accurate customer support, improved decision-making, and higher customer satisfaction.
AS-IS WORKFLOW, TO-BE WORKFLOW
Other information about the use case
Industry categories for this use case: Information Technology and Services, Other Sector
Skill level required: Intermediate
UiPath Products that were used: UiPath Studio, UiPath Action Center, UiPath Apps, UiPath Assistant, UiPath Orchestrator
Other applications that were used: UiPath Integration Services
Other resources: -
What is the top ROI driver for this use case?: Accelerate growth and operational efficiency
ashokkarale
Yoichi
singh_sumit
sven.wullum1
adi.mehare
ppr
sonaliaggarwal47
shahidh.aqeel.shahul
Akash_Javalekar1
Sami_Rajput