UseCase: (Customer Service Process)
Currently we have a requirement that’s falls under attendant bot category which will be used by banking staffs where they get inputs from customer and enter details in an system, which accesses and fetch information from another application which acts as a repository of customer Information.
To get user inputs currently we have UiPath Forms, and based on the input received we will be defining the flow to fetch & extract data from the repository application and publish the results in UiPath Form.
As we use UiPath Forms to get user input it involves licensing and installation of UiPath robot in all the staffs Machine to trigger the Job in case who ever wants to use this robot.
- Is there any other options where we will be exposing an web-based URL to staff and they will be using that to enter customer details and once they click Submit button Unattended bot will trigger in a separate VDI to fetch the customer details from repository application and publish back the result in same UI. In that way we can handle the licensing as well the screen occupancy by attended bot.
- Are there any solution or suggestions that you can give which is similar to UiPath Apps Features
Thanks in Advance!!