How To Troubleshoot Not Receiving Automation Cloud Account Password Reset Link

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How to Troubleshoot Not Receiving Automation Cloud Account Password Reset Link?

Troubleshooting Steps:

If the password reset link for the UiPath Automation Cloud account is not received, here are some troubleshooting steps that can be followed:
  1. Check Spam/Junk Folder: Sometimes, the reset email might end up in the spam or junk folder. Make sure to check there.
  2. Correct Email Address: Double-check the correct email address associated with the UiPath account is entered.
  3. Email Filters: Ensure the email provider or IT admin hasn’t blocked emails from UiPath. make sure to add uipath.com to the Allow List.
  4. Incognito Mode: Try opening the password reset page in an incognito or private browser window and request the reset link again.
  5. Contact Support: If none of the above steps work, you can contact UiPath support. Make sure to include:
  • Email ID
  • Orchestrator URL
  • The support ID for the Automation Cloud organization.