How to solve the problem related to the UIPath Assistant

Help Studio
1

There is an error like below and there is no warning about it. Anyone know how to solve the problem?

image
image900Ă—680 28.6 KB

1 Like
2

Hi

This is because the bot is not added to the feed

For that u can find a option right side to that process name in Assistant
Click on it and choose install
And then try to execute

Cheers @jackie.yue

3

Thanks Palaniyappan,
I have tried. But the status is always “awaiting install”

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4

@jackie.yue

Looks like the orchestrator feed is blocked by firewalls…can you check the ports or disable for now

Cheers

5

Fine

There are two options to try out now

  1. Open UiPath assistant as a admin and try installing
  2. Or check is there any application of UiPath platform is blocked by firewall or proxy settings

Cheers @jackie.yue

6

@jackie.yue

Need to check with your network team whether is there any firewall / Proxy is blocking
You can check in EventViewer->Windows Logs->Application
So that you have some information what is getting error out

Hope this may help you

Thanks,
Srini

7

Thanks Srini,
I have not found any information related to the UiPath under EventViewer->Windows Logs->Application.

8

Did we try opening UiPath assistant as admin and execute the bot

@jackie.yue

9

Hi @jackie.yue - Can you please disconnect from the Assistant and try re-connecting again. Check how it goes

10

Still the same
image

11

@jackie.yue - Have a look on the below link

UiPath Assistant says “Awaiting Install” - Help / Robot - UiPath Community Forum

12

Thanks Ushu,
I have read that but still cannot find the proper way to solve it.

13

There is a method mentioned that “Check the .nuget package and delete the existing package of that folder in it”. How to find the packaga?

14

@jackie.yue

C:\Users<Username>\.nuget\packages

Did you check on firewalls?

Cheers

15

yes. The firewalls of the computer has been closed.
Is there any relationship with the path of “.nuget”？
I have changed the path because it take too much storage space.
The program in the Studio can work fluently.

16

@jackie.yue

Is that path updated in the studio config file?

Please check this and verify

https://docs.uipath.com/robot/docs/custom-package-folders-and-network-paths

Cheers

17

Thanks Anil, the path can’t be changed. I have changed the folder of “.nuget” which is not related to UiPath directly and I changed the path before the installing of UiPath.
If I change the Nuget path by editing the uipath.config file， the UiPath can not be openned properly.

<add key=“packagesInstallationFolder” value=“C:\Nuget”) />

18

Is there any log to show what happened?

19

@jackie.yue

Check this

https://docs.uipath.com/robot/standalone/2023.4/user-guide/robot-logs

I understand you changed the path while installing is it pointing to the correct one in the config?

Cheers

20

Thanks Anil, the problem has been solved. I reinstalled the program and selected the location of packages.

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