HELP ! - Get Transaction Item always returns null

Help
,
1

Here is my properties setting for the Get Transaction Item activity :

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Then I wanted to do a message box showing a transaction item’s status, but an error occurred because the Get Transaction Item did not return any transaction to the variable TransactionItem :

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Capture21817×491 88.5 KB

And here is my robot permission. It seems ok since all queue permissions are allowed.

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Capture31143×889 63.1 KB

Anyone found any problems similar to this. Please share. Thank you !!

2

Hi @soravispr,

Looks everything fine. I’ve also tried this and for me it’s working fine.

Screenshot%20(17)
Screenshot%20(17)1366×768 83.6 KB

Output is like the below -
Screenshot%20(16)
Screenshot%20(16)1366×768 227 KB

I don’t know what’s happening. Please do freshly and try.

Thanks & Regards,
Apurba

3

Hi @apurba2samanta your transaction status is New or In Progress ? I’m curious that the Get Transaction Item only retrieves transaction with “New” status. Thanks.

4

Hi @soravispr,

The status of Get Transaction Item for my case is InProgress. And I think it sets the status as InProgress.
Please have a look on the below article -

Thanks & Regards,
Apurba

5

@soravispr Did you ever resolve this issue? I have the exact same problem.

6

Please pass your queue name right and the make sure you choose the right orchestrator folder in the bottom right of the studio.

7

Hi There,

I am facing the same issue and the activity returns null queue item even though the transaction item is present and changed the status from new to in progress.

Anyone found the solution for this?