Having issue when trying to get the asset from the new Orchestrator

[Dat_Nguyen1 (Dat Nguyen)]

Hi everyone,
I tried to upgrade orchestrator and studio to version 22.10.4.
I have installed on-premise Orchestrator v22.10 on another machine. I tried to migrate all processes that I used the old on-premise orchestrator v2019.10 to the new Orchestrator. I have connected studio and robot to the new Orchestrator and added all Asset to it. But when I tried to run the process, the bot got error when trying to get Asset from the new Orchestrator.

Is there anyone facing the same issues? Please help!
Thank you.

[kirankumar.mahanthi1 (Kirankumar Mahanthi)]

Hi @Dat_Nguyen1 ,

Could you check the system package upgraded to latest version if not pls upgrade to latest version and see if get asset activity is working fine. Please refer the below link for further reference. Thanks

You are not authenticated. Error Code 0

We had same issue recently. Turns out for us it was because we had recently renewed our on-prem orchestrator server SSL certificate. It sounds like 2020.10+ activities in studio that pertain to retrieving info from orchestrator (Like get assets in our case), require you to update configuration on your identity server. Long story short,we had to update the appsettings.Production.json file where the identity server was installed and put the thumbprint of the new SSL certificate. For more backgro…

[Dat_Nguyen1 (Dat Nguyen)]

Thank you. I have solved it