Getting an error opening orchestrator for training

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Hi @diptiharia

Welcome to UIPath community.

And it’s interesting, since yesterday seen many threads like this. May be it’s an actual issue

@Pablito @loginerror any thoughts why many people are facing same error while trying to login.

Thanks
Shenki

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@diptiharia

Welcome to the uipath community.

I am able login cloud Orchestrator without any issues.

Could you please try it in some other browser and also try ro delete browser cookies and check it.

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Yes. i tried IE and chrome. same issue.

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HI @lakshman

There seems to be some issue, I am also able to login successfully. But I am seeing many threads in which new joiners are saying they are not.

Can be an issue.

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@ShenkiSinghai

Yes i also saw many posts.

@Pablito

Many people are facing issue with cloud Orchestrator. Could you please check and let us know.

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@ShenkiSinghai, @diptiharia, @lakshman,
I tested it right now and all seems to be fine. Maybe it was kind of random/temp issue. Please check from your side.

Btw. Please remember that we have Status link on the forum top bar where you can check current status of Cloud service. Anyway as I can see there were no logs about any issue.

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@Pablito Thank you for checking. However, I still get the same error as of this morning.

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It is working absolutely fine for me. Can you check after clearing the cache and cookies for the website

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Guys,
Seems that it’s local internet issue on your side. Can you try from other network if it’s possible?

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I tried from my work network as well as home. Facing the same error.

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Ok. I will inform proper team. I will keep you updated about any findings.

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Sounds good. Thank you!

Dipti

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Can you please share some more details so we can identify the problem :

  • what browser
  • basic auth (email/pass) or sso provider
  • are you using ipv4 or ipv6 on your network
  • can you share a traceroute to platform.uipath.com
  • are you seeing this after first attempt to login or after staying idle and sign out
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  • what browser - IE and Chrome
  • basic auth (email/pass) or sso provider – Basic login credentials. No SSO.
  • are you using ipv4 or ipv6 on your network – not sure what this means\
  • can you share a traceroute to platform.uipath.com - do you have instructions on how to do this?
  • are you seeing this after first attempt to login or after staying idle and sign out - first attempt
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Open the command prompt.

  • Go to Start > Run .
  • Type cmd and press the Enter key

and copy the result for following commands:

  1. ipconfig /all

  2. tracert platform.uipath.com

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@alexandru

I followed your instructions above. Let me know if you have a solution. Thanks!

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I was also expecting to post the result of these commands :slight_smile: These are just display commands and they do not fix anything, they just help us troubleshooting

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Microsoft Windows [Version 10.0.17763.914]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Vishal>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-E8BPMMJ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 78-2B-CB-8F-3F-68
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : C4-6E-1F-1C-EC-56
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : C4-6E-1F-1C-EC-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : TP-LINK Wireless USB Adapter
Physical Address. . . . . . . . . : C4-6E-1F-1C-EC-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a9b0:8d28:7f84:f8c3%4(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, December 11, 2019 5:25:58 PM
Lease Expires . . . . . . . . . . : Thursday, December 12, 2019 12:26:00 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 180645407
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-56-BA-65-78-2B-CB-8F-3F-68
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1A-7D-DA-71-13
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\Vishal>tracert platform.uipath.com

Tracing route to platform.uipath.com [104.19.252.9]
over a maximum of 30 hops:

1 3 ms 2 ms 4 ms openrg.home [192.168.1.1]
2 10 ms 12 ms 8 ms 10.240.160.173
3 10 ms 13 ms 12 ms ubr202-ge3-0-1.cmts.nrwlct.cv.net [67.59.235.94]
4 13 ms 12 ms 15 ms 67.83.224.144
5 13 ms 11 ms 10 ms 64.15.8.40
6 14 ms 13 ms 15 ms 65.19.121.204
7 * * * Request timed out.
8 20 ms 18 ms 19 ms 104.19.252.9

Trace complete.

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@alexandru
Apologies! I wrongly thought that the ’ tracert platform.uipath.com’ sent some results. anyway… above are the results. Thank you for your time and guidance.