Find Image Matches Never Times Out

Feedback Activities
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Around 20% of the time when running an automation using Find Image Matches, the process hangs on this activity, disregarding any timeout set in the Properties. It will run sometimes for over 20 minutes without erroring OR logging in Orchestrator or Studio, or giving any indication that the automation is still active. This happens both when run in debug, and run via Studio, and also when run unattended in user mode.

Other times it will run perfectly and quickly, without any issue whatsoever.

I have tried different packages of UIAutomation.Activities, including versions 23.10.11; 22.10.7, different versions of Studio (23.10.4/22.10.7), and different versions of Assistant. It all happens intermittently around 20% of the time on all 3 different machines/environments.

On failed Find Image Match activities, Profile is set to Basic or Enhanced; Accuracy is anywhere from .6 to .9. WaitForReady set to None. We have tried setting ContinueOnError to both True and False, and seen the same behavior. It is not in a try/catch.
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@Shera

Can you open event viewer log when this error occured or if you ahve timestamp go to that timestamp in event viewer and check if there are any errors may be from there we can proceed

cheers

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Hi Anil, thanks for the reply.

No error actually occurs in UiPath or the Event Viewer logs, the robot continues executing as if it has not encountered an issue. It does however stop logging in Orchestrator, but the job never stops. In this case we have to kill the process and start it again.