Extract Document Data: Unauthorized. Error Message: No units available. Error Code: [NoUnitsAvailableError]

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Getting the error below when processing a document using Extract Document Data activity:

Extract Document Data: Request on StartDigitization failed with status code: Unauthorized. Error Message: No units available. Error Code: [NoUnitsAvailableError] CF-RAY: xxxxxxxxxx. AppId: xxxxxxxxxxx

Issue Description

Processing a document using Extract Document Data activity throws the below error:

"Extract Document Data: Request on `StartDigitization` failed with status code: Unauthorized. Error Message: No units available. Error Code: [NoUnitsAvailableError] CF-RAY: xxxxxxxxxx. AppId: xxxxxxxxxxx"

Resolution

  1. Follow the directions in this document and confirm that AI Units are available. If you do not have any available for consumption under Admin > License > Consumables, then contact your UiPath Account Manager and request more AI Units.
  2. If AI Units are available at the Organization Level, follow the steps in this document, select the Tenant where the Job/Process would run, and click Edit Allocation.
    1. Check/Confirm the amount of AI Units allocated at the tenant level.
    2. Increase the number to allocate more AI Units.

If the error is still received even after AI Units are available at the Organization and Tenant level, open a support case here and include the following:

  • Screenshots of the Consumables at Organization and Tenant levels.
  • Search for UiPath Diagnostic Tool in the Windows Search Menu, open it, select the Studio/Robot option, and go through the steps (Next, Collect, Next, Export, Save)
  • Size of document
  • Number of pages
  • Number of prompts