Error while installing UiPath Studio setup 19.10.1

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I am getting an error while installing UiPath Studio.
The error message is:
“Service ‘UiPath Robot’ (UiRobotSvc) failed to start. Verify that you have sufficient system previliges to start system services.”

This is my personal system and I have admin privileges on this system.
Please advice.

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hi @juelee

reinstall the uipath studio

thanks
ashwin.S

3

I deleted and downloaded studio setup again. Still getting the same error.

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hi @megha12

try to change t he title as sha1*

thanks
ashwin s

5

Hi
Welcome to UiPath community

Kindly have a view on this thread

Cheers @juelee

1 Like
6

Hi @Palaniyappan,

I went through the answer however could not understand the procedure mentioned in the Link provided in one of the answer. Can you please advice.

Thanks

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Right click on the MSI package and run as administrator, I would expect it to prompt you but maybe UAC is disabled or something.

Alternative, use the EXE installer or provide the command line arguments to not register the robot as a service depending on your needs. (ADDLOCAL argument)

The referenced thread is advising of the same thing, but doing it through the command prompt.

If Studio/Robot was installed, can also open your Control Panel > Services and try starting the UI Robot service from there.

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@codemonkee the option to run as administrator is not available for the MSI format. I downloaded the setup from an email and it got downloaded in MSI format. The trial version requires work emailand not gmail address so I cannot download Studio from this site.

Also, as the Studio is not yet installed, it is not available under Control Panel.

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@codemonkee I tried to install using Command line parameters as mentioned in the article, however I am getting the same error.

Please advice

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Try running the msi file as administrator. You can use command prompt to do this.

  • Run command prompt as administrator.
  • Provide the following command in the command prompt window started as administrator.
    msiexec /a "full path to the msi file"

If this does not work, try the below steps and install again.

  1. Navigate to Group Policy Object Editor > Local Computer Policy .
  2. In the console tree, navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment .
  3. In the details pane, double-click Log on as a service .
  4. Click Add User or Group and add the account to the list of accounts that have the Log on as a service right.
1 Like
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Hi @KannanSuresh, I tried both the methods mentioned by you.

  • For the first method, the UiPath studio folder got installed however the application is not available.

  • For the second method, I added my user name under list of accounts and restarted the system. However, error message is still displayed while installing UiPath Studio.

Can you please suggest what should be done?

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Can you try with Enterprise Version?

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For downloading Enterprise Version, UiPath now requests for work email address and does not allow gmail ID. So I am unable to download enterprise version from the website.

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Hello @juelee,

Thank you for asking.

please try to install it using admin privilidges.

you can achieve this by doing this

Regards,

Don’t forget to like us :heartpulse:
Happy Automation! :sunglasses:

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You should be able to download it from https://platform.uipath.com/
Once logged in, go to the resource center to download enterprise version.

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I had downloaded this enterprise version from the resource center and it gives error while installing. The setup is in “.msi” format.

1 Like
17

Being an enterprise edition feel free to contact our uipath technical team On this

Cheers @juelee

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Hi @Palaniyappan, I tried raising a ticket in Technical Support however they mentioned they are not accepting cases where gmail domain is used. I have an official email address but I cannot use it for installing UiPath or any 3rd party work.
Can you please suggest any alternative method?

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@juelee - Any updates on this issue ??

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There was some issue with Admin rights on my system. I installed new version of Windows.