How do we get support on resolving error messages? I attempted to report an error via the ‘Report a bug’ option in UiPath Orchestrator (cloud.uipath.com).
However, when I click Submit (in ‘Report a bug’) I get the following message: “There was an error trying to submit your feedback. Would you try again?”. I get the same message in both Google Chrome and Firefox.
The main issue I have is as follows:
After signing up to UiPath Community downloading Studio, following through the Unicorn Quick Tutorial and publishing to Orchestrator, I attempted to ‘Start a job’ using the resulting process/automation. This is in UiPath Orchestrator (cloud.uipath.com).
When I click ‘Start’ in ‘Start Job’, however, I get the following message: “Couldn’t find any user with unattended robot permissions in the current folder. (#1671)”
I will make this post public because it could be information that will prove useful to other users as well.
I was able to easily reproduce this error on my end and I reported it to our team.
First, I am happy that our first run Studio experience went flawlessly for you. Main thing that makes it possible is the default simplified setup that you get out-of-the-box.
Mainly, by signing up to Orchestrator from your Studio for the first time, you get automatically connected to your Personal Workspace:
It’s purpose is to be a simplified folder that will get you going, but that will not allow you to run unattended processes. To make that happen, you will need to configure a few more things in Orchestrator.
These are these things:
Making sure your process is in the right place:
First, make sure you publish your processes to the Orchestrator Tenant Processes Feed
(otherwise it will be set as Orchestrator Personal Workspace Feed, which we don’t want)
Create your process in the Shared folder:
Making sure your folder settings are correct:
Assign unattended runtime to your machine under Tenant → Machines
Enable unattended robot for your user under Tenant → Users
2a. Fill in the correct domain\username for your machine (this is important, otherwise your processes will be stuck with Pending status when you run them with the auto-generated value). You can grab your domain by running whoami command in your Windows cmd console:
Add your user to the correct folder under Tenant → Folders → Shared → Users
Add your machine template to your folder under Tenant → Folders → Shared → Machines
You should now be able to run a job on your machine:
Indeed, you can run this process from Orchestrator as attended on your machine either like that or directly from Assistant (much simpler than logging in to your Orchestrator). What you cannot do with the personal workspace is to schedule your processed based on specific triggers so that it starts automatically.
This is why I opted to explain how to configure the Shared folder as this allows you to set a Trigger under Shared folder → Automations → Triggers
See here for more info about triggers: