Error Creating OpenId Client In Identity During Test Manager 2022.4 Installation

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During the installation of Test Manager 2022.4.6, the error "Error creating OpenId client in Identity" is encountered.

Issue Description: During the installation of Test Manager 2022.4.6, the error "Error creating OpenId client in Identity" encountered



Error Message: Error code: 12 IDENTITY_ERROR_OPENID_CLIENT, Message: Error creating OpenId client in Identity.

Exception message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (orchestrator.nl.ema.pwcinternal.com:443) .

Root Cause: This error typically occurs when there is a problem establishing a connection with the specified host at the given URL. It could be due to network issues, firewall restrictions, or problems with the server itself.



Resolution: To troubleshoot this issue, the following steps are recommended,

  1. Ensure that the specified URL is correct and accessible from the current location. Try accessing the URL using a web browser to check if it responds properly
  2. Verify that there are no firewall restrictions, proxy or network issues preventing the connection. Consult with the network administrator or IT department to investigate any potential restrictions. If accessing the internet through a firewall or proxy server, verify that the necessary firewall rules or proxy configurations are in place to allow the connection to the specified host on port 443. Again, consult with the network administrator if unsure about the settings
  3. Confirm that the Orchestrator server is running and operational. Reach out to the system administrator or technical support team responsible for maintaining the Orchestrator instance to ensure its availability
  4. Check network connectivity: Ensure a stable internet connection. Try accessing other websites or services to confirm that your network connection is functioning properly. If on a corporate network, consult with the network administrator to rule out any network restrictions or firewall issues that might be blocking the connection.
  5. Ensure using a compatible Test Manager version with Orchestrator. To ensure compatibility, refer to the official documentation provided by UiPath. The documentation contains a Compatibility Matrix that outlines the supported versions and their compatibility requirements. You can access the documentation at the following URL: Compatibility Matrix.
  6. Refer to this document for installing the Test Manager on the Orchestrator server: Test Manager - Installation .