Error "Could not find certificate with subject xxxxx. Make sure there is such a certificate in local machine\personal store"

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While installing Orchestrator, getting a pop-up with an error message - "Could not find certificate with subject xxxxx. Make sure there is such a certificate in local machine/ personal store" .

Scenario 1: Self Signed Certificate not available in personal Store
Solution: Refer to sections "Exporting Self-Signed Certificates" and "Installing Self-Signed Certificates" from the guide Using A Certificate For The HTTPS Protocol.

Scenario 2: Certificate generated for a different computer name
Solution: Follow the below steps

  1. Open "Run" and type certmgr.msc to open the certificate manager.
  2. Expand the "Personal" folder and expand the "Certificates" folder.
  3. Find the certificate and double click on it.
  4. Check "Issued To" under the "General" tab.
  5. Ensure the Certificate that has the SAN field has URL name, if not generate the new certificate with the correct SAN name.
  6. Find Full Computer name
  • Go to Control Panel.
  • Navigate to "System and Security\System"
  • Here, you should have "Full Computer Name".
  1. If "Issued To" and "Full Computer Name" is not the same
  • In case of Self Signed Certificate, generate a new one. Refer to the section "Creating a Self-Signed Security (SSL) Certificate and Deploying it to Client Machines" from the guide Using A Certificate For The HTTPS Protocol
  • In case of Domain Certificate, refer to the section "Creating a Domain Certificate on the Web Application Server" of the above-mentioned guide.
  1. Import the newly generated certificate in personal Store the same as Scenario 1.

Scenario 3: Invalid certificate
Solution: In case the certificate is invalid (either the certificate is expired or is not generated properly etc), generate a new one. Refer to step 6 from Scenario 2.