Resource Loan Approval App of type Escalation does not have a folder assigned during solution provisioning. Check the solution resources references and provisioning.
ErrorCode:Agent.BaseError
TraceId:2447e407135e418ba45965cb2e26b392
Tool of type Escalation failed because: Failed to resolve channels
This happens when the Escalation app is part of a solution but isn’t mapped to any Orchestrator folder during provisioning. Check the solution’s resource references, make sure the app and escalation channels are assigned to a valid folder, and verify the folder has proper notification channels configured. Re-provisioning the solution after fixing the folder mapping usually resolves the “Failed to resolve channels” error.
You are getting this error because the escalation app isn’t published to the folder where your agent is deployed. Either publish it to the same folder or add it to the solution where you built the agent.
Where to check all this. can you please reach me out to this email balakrishnaan@outlook.com.