Could not start executor. Creating user session timed out

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1

Could not start executor. Creating user session timed out.

System.Exception: Could not start executor. Creating user session timed out.

we added the environment to 600 seconds but cant start the executor
Last session took 10 minutes
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But if we connect to the VDI and then logout its works
What settings here im missing !

Br/Hazem

2

Hi,

Attaching the below thread for your analysis

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3

Thanks we seems having the same issue 2023.4.2 :confused: i will follow that topic thanks for sharing

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Is issue resolved at your end @Hazem_Saleh

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Hi yes
we found a text message block the executor :slight_smile:

Br/Hazem

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Which text messageā€¦ Can you help to understand what you did to fix the issue?

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@Ashish32229,

There was a message box activity used in the workflow, which shows a popup message. It will not go away until and unless configured accordingly or closed manually.

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Where do we need to configure that?

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@Ashish32229,

I would advise to not to use Message box in unattended botā€™s. To log something use Log message.

If you still want Message Box configure itā€™s property AutomaticallyCloseAfter to your desired timeframe.

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image1060Ɨ240 16.4 KB

Thanks,
Ashok :slight_smile:

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Hello @ashokkarale and @Hazem_Saleh ,

I have the same problem happening, but I donā€™t have any ā€œMessage Boxā€ Activity in my bot. It must be some other activity that is causing the issueā€¦if you could tell me how you found out it was the Message Box activity, maybe I can do the same and find what activity it is in my bot. Thank you

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@ashokkarale - There is no message activity in my code as itā€™s unattended solution. Not sure if you referring to correct activity.

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Hi ,
sorry for late answer its info message always show up when the robot login

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its from windows not the robot.

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Increasing UiPath Session Timeout has resolved the issue. So there is nothing related to message box or logging which blocks it.

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If it helps anyone, I logged into the machine and accessed the Assistant as a developer to view the automations. (I logged in since i couldnā€™t run an automation from the Assistant since it was installed as unattended.) I then ran an automation and simply closed the machine. It worked afterward. I hadnā€™t updated the machine or studio/assistant on the machine recently. We use Cloud Orchestrator, and this issue happened randomly.

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I found we have extra screen on our AVD, its will tell the last login time,
UiPath can skip that so you might have it as well.
BR/Hazem