Cloud invitation email not coming through

I’m trying to add a user to the cloud with an email we created for an unattended bot.

The email receives every other email we have tested, but the invitation email sent when creating the user will not come through. I have tried several times, and even waited days.

It is not in the junk, or trash.

Anyone able to help?

We have been having the same issue with several users. UIpath has not been helpful, were you ever able to figure out the issue?

I was not, sorry. It’s just been on hold.

We were finally able to figure out from UIpath that the emails in question were on their email suppression list because the initial email orchestrator sent was blocked and returned. They were able to remove the emails from the suppression list and then everyone worked great.

make sure your ticket gets sent to the tech team: https://www.uipath.com/company/contact-us/cloud-platform-technical-support