Invite new users - No notification received (to admin mailbox) after the invitation has been accepted by the new user

Help Orchestrator
,
1

Hi everyone,

I am new on UiPath admin role and I have to invite user from my organization to the Orchestrator.

I can make the invitation and the new user receives an email asking for an acceptance.

Once this is done a window pops-up displaying the following message : “Your admin has been notified of your request to access this app. Once your admin reviews the request you will be notified via email.”

Problem: I do not receive this email.

Does anyone know how to fix that issue ?

2

Hi @loirdiahmed,

Welcome to the community.

@loginerror, might be able to help you here.

Thanks

3

Hi Shikhar,

Thank you!
@loginerror could you help me please ?

4

Hi @loirdiahmed

Does this maybe concern an Enterprise account?

If so, please contact our Cloud Support via this form:

5

Thank you

It is getting worse our environment has been deleted and we cannot reallocate our license that should last until 2025!

6

This sounds really bad!

Please reach out to our Licensing support or our Cloud support to resolve the issue:

7

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.