Certain popup window makes the timeout take much longer than the default value(30 seconds)

[atomic]

Hi,

Certain popup window makes the timeout take much longer than the default value(30 seconds)

I already created a topic about this on nov 27th.
Check topic and the troubleshooting made:

Time out is much longer than the default 30 seconds - System exception

Hi, For some reason it currently takes 3 minutes and 16 seconds for the activity to time out after a system exception. I cant find the reason for this at all it should be the default 30 seconds. Could it be some global setting that is causing the issue? The activity where the robot gets stuck: [image] I have tried to Change the “Input mode” and “Activate” properties with no difference. [image] [image] [image]

Have anyone experienced something similar?
UiPath team, do you have and clue what could cause this?

[Yoichi]

Hi,

If your popup is created by JavaScript, the following topic might help you.
In that case, the activity for showing the dialog (not the click activity for button) is waiting response from JavaScript. Setting HardwwareEvent in the first Click activity solves this matter.

Click Activity not working fast

Hi, It may be matter of Click activity etc. for showing this dialog. For now, to isolate cause, can you try to set HardwareEvent in Click activity etc. for showing the dialog. (Please note that it’s not click activity for the button of dialog) If it works, we can keep using HardwareEvent or can use Parallel activity to avoid this matter. Regards,

Regards,

[atomic]

Hi @Yoichi

I have tried to use “Hardware Events” as the input mode in the activity just before the popup appears, without any success.

Directly after this click activity has been executed if the following popup appears:

The timeout before System execption was 3 min and 31 seconds this time.

I have also tried to make the activities after the popup use “Hardware events” and also that the “Use Browser” Scope uses it without any success.

The strange thing is if I use the classic activities the time out is much closer to 30 sec as described in my previous post right here:

Time out is much longer than the default 30 seconds - System exception

@rikulsilva @ppr I have tried to narrow it down some more. I tried to use a Classic “Click” outside of the open browser/attach browser scrope, the time out occured after 49 seconds, better but still not 30 seconds. Some more details about where the issue occurs in the process. It happens after the robot click on a save button but this pop up window appears: [image] The robot then tries to click on the element that causes the long time outs. One thing I noticed is that the “Validate” button …

[atomic]

@Yoichi

There are workarounds.

1. Try to handle most of the popup windows with element appear/exists.

2. Pick/pick branch where I have a delay + Throw:
   

   

But I still would like to know what is causing the issue.
Unsure if it is the activity before or after the popup is waiting on some kind of completion?
But the UiPath REF I feel should still handle it as a SE with the default 30 sec timeout, but im maybe wrong.

[Yoichi]

Hi,

@atomic

The strange thing is if I use the classic activities the time out is much closer to 30 sec as described in my previous post right here:

From this, can you try SingleWindow at WindowAttachMode of UseApplicationBrowser activity because SingleWindow mode is similar with classic Attach/Open Browser activity?

Regards,

[atomic]

Hi,

I have tried this now without any success. UseApplicationBrowser/NApplicationCard was modified before and after where the popup window would appear. Also tried with Hardware events and chromium API, no success.