Cannot sign when install UiPath Studio by service URL or Machine Key

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21

I’m glad you found the solution! Please share some details so that it might be easier for other users with the same error “The operation has timed out.” in the future :slight_smile:

Maybe there is something that can be improved here as well (better error message, etc).

1 Like
22

The only error message is “The operation has timed out”, no other error message.
The sign-in button just no response.

There is no issue before this month working in my home, it happens a week before, but I don’t have time to solve the issue that time, after back office, the issue was auto recovered.

After I did reinstall UiPath few rounds still cannot solve the issue, so I think maybe try other location. I just change an IP address to test, so the problem solved by luck.

3 Likes
23

@loginerror
I tried to help him with a private contact, (we became friends :smiley: :sunglasses: )
Then I saw that Asking License key in the studio, I never see that kind of thing in a community edition, but @xiexfeng confirmed that he using CE,

Im not still very sure if @xiexfeng in Japan or China (pardon me if I’m wrong :crazy_face:), as the reason for saying if you change the IP its work means that did your country blocking the continues connection or something else (like a great wall :nerd_face: ) , don’t know but just an idea, because I was in the chain but bit of hard to connect with the network as their country firewall

24

@Maneesha_de_silva, I am in Singapore, it is not my ip address 58.96.. cause the issue, it is the wireless router assigned address 192.168.1.1 cause the error. no issue after change it to 192.168.0.1.

1 Like
25

hehe @xiexfeng sorry for not identified the country, so Singapore I hope there is no such kind of security instit. anyway, any finding via event log

26

Sorry, I am not IT trained person, don’t know how to check the event log, it is ok to me as long as the software can be used.

1 Like
27

Hi,

I am also facing same error, can anyone explain me little bit detail please.
In my UiPath Assistant, Sign-in option also not showing.

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And the “The operation timed out error”.

MicrosoftTeams-image (8)

Please help and thanks in advance…

28

Hi @Swetha_V

Have you managed to resolve this issue? It looks like some firewall would be blocking the connectivity here.

29

Hi @loginerror,

It got resolved for somedays now i am facing the same issue again. If i connect to VPN it is working fine. Without VPN it is not working.

Thanks.